Try before you pay
Reconza has a free plan with no card required, so you can test it on your own files before subscribing.
Cancelling
- You can cancel a paid plan at any time from Billing in the app. If you subscribed in US dollars, cancel through the customer portal linked there.
- Your paid plan stays active until the end of the current billing month. After that your account moves to the free plan's limits, and your history and reports are kept.
- No cancellation fee applies.
Refunds
- Monthly fees cover the month in which they are charged and are not refunded for a partly used month, except as set out below or where the law requires otherwise.
- Duplicate or incorrect charges are refunded in full. This covers being charged twice, or charged after cancelling.
- Service problems: if Reconza was unavailable or not working for a significant part of a billing month because of a fault on our side, contact us within 30 days and we will refund or credit that month.
- Approved refunds go back to the original payment method, usually within 7 working days of approval. Your bank or card issuer may take longer to show the credit.
How to request a refund
Email contact@bytehills.com from your account email. Include your company name, the payment date and amount, and the reason. We reply within 3 working days.