These terms form an agreement between Bytehills Tech LLP ("Reconza", "we") and the organisation that creates a Reconza account ("you"). By creating an account or using the service, you agree to them on behalf of that organisation and confirm you are authorised to do so.
1. The service
Reconza reconciles spreadsheet files you upload and produces settlement reports, statements and exception lists. We may improve or change features over time. If a change materially reduces the core service you pay for, we will tell you in advance.
2. Your account
- Keep your sign-in details confidential. You are responsible for activity under your account, including activity by team members you invite.
- Give accurate account and billing information and keep it up to date.
- Tell us promptly at contact@bytehills.com if you suspect unauthorised access.
3. Your data
- You keep all rights to the files you upload and the reports generated from them ("Customer Data"). You give us permission to process Customer Data only to provide, secure and support the service, as described in our Privacy policy.
- You confirm you have the right to upload Customer Data, including any personal data of drivers, employees or other people, and that you have given any notices or obtained any consents the law requires.
- Uploaded files are deleted after your retention period. Download anything you need to keep.
4. Check results before you rely on them
Reconza applies the matching and calculation rules you configure to the data you provide. Results depend on the accuracy of your files and your configuration. Review settlements and exceptions before making payments or financial decisions. Reconza is a tool to help your team. It is not accounting, tax or legal advice.
5. Acceptable use
Do not:
- upload malware or files designed to exploit software;
- try to access other customers' data or bypass security or usage limits;
- overload, scrape or reverse-engineer the service;
- use it for anything unlawful.
We may suspend accounts that put the service or other customers at risk, and will tell you why where we can.
6. Fees and billing
- Paid plans are billed monthly in advance at the prices shown on our pricing page, plus applicable taxes. Subscriptions renew automatically until cancelled.
- Payments are processed by Razorpay or Stripe under their terms.
- If a payment fails, we may limit your account to the free plan's limits until it is resolved. Your data is not deleted because of a failed payment.
- We will give at least 30 days' notice of price changes for your plan.
- Cancellations and refunds follow our Refund & cancellation policy.
7. Free plan and free tools
The free plan and free tools are provided as they are, with usage limits, and we may change or withdraw them.
8. Availability and support
We aim to keep Reconza available and to fix problems promptly, but we do not guarantee uninterrupted service. Planned maintenance and events beyond our reasonable control may cause interruptions. Support is provided by email.
9. Our intellectual property
The Reconza software, website and brand belong to us. We give you a non-exclusive, non-transferable right to use the service during your subscription. If you send us feedback, we may use it without obligation.
10. Liability
To the extent the law allows:
- we are not liable for indirect or consequential losses, or for loss of profits, revenue or data arising from your use of the service;
- our total liability in any 12-month period is limited to the fees you paid us in that period.
Nothing in these terms limits liability that cannot be limited under applicable law.
11. Ending the agreement
You can cancel at any time from the Billing page and close your account by emailing us. We may end the agreement with 30 days' notice, or immediately for a serious breach of these terms. After closure we delete Customer Data as described in the Privacy policy.
12. Governing law
These terms are governed by the laws of India. The courts at Gangtok, Sikkim have exclusive jurisdiction.
13. Changes
We may update these terms. For material changes we will give account owners at least 15 days' notice by email or in the app. Continuing to use the service after the change takes effect means you accept the updated terms.
14. Contact
Bytehills Tech LLP, Gangtok, Sikkim, India. contact@bytehills.com